Please note the additional quality-oriented infrastructure that we have implemented:

Quality/Issue Tracking Document: We open a document for all reported issues and track them to
logical conclusion. They are included in our annual review to suppliers.

Metrics for Operational Performance: Our Operations group has established various metrics (for
example, % shipping within 24 hours) that we track on a daily basis.

Operations Dashboard: We track all operational parameters including the metrics above in an
operational dashboard that pulls together all appropriate information and is available to all of our Operations
staff. The review of current performance through the dashboard provides the outline for our weekly
operations meeting.
 

The company was established in the Biotech Center of Northern California and today has a national infrastructure
with a headquarters in North Carolina to serve our expanding Eastern customer base. Today, PHENIX is proud to 
be a member of the Thomas Scientific Group.  Our product line now includes more than 700,00 products.

Despite all of the changes in the research market, one thing has not changed. Our team remains committed to
what has made us successful in the first place. Our success has been achieved by:

1. Always having a primary focus on our customers and building our organization around their needs.
2. Investment in sourcing and infrastructure to provide the lowest possible price along with the best possible service.
3. Teaming up and partnering with technical manufacturers from around the world to bring leading-edge technology to our
customers as their needs evolve.

Our goal is to exceed our customers' expectations for ease of ordering, fast delivery and excellent pricing while
offering industry-leading technical support. A spirit of innovation, hard work and commitment to our customers'
success continues to set us apart.

25 Years Of Bringing You The Best Life Science Brands Available

 

 

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